Planning a team-building event usually starts with the same practical questions: what fits the group, where it can run, what happens if the weather changes, and what the quote includes. These answers give you a useful starting point. Your written recommendation and quote will confirm the details for your event.
Choosing an activity
What should I share before asking for a recommendation?
Share your estimated group size, preferred date and timing, venue idea, activity preferences, and any access or comfort needs. If you are still deciding, tell us the energy level you want and what the event should achieve.
Can Cohesion help me choose an activity?
Yes. We can narrow the options by group size, venue, weather plan, timing, budget, and how active or social you want the session to feel.
Can you plan for mixed fitness and comfort levels?
Yes. Tell us what the group is comfortable with. We can suggest lower-intensity formats, station rotations, simpler rules, or spectator-friendly roles where the activity allows.
Venue, weather, and event day
Do I need to find a venue first?
No. You can start with the group and activity brief. We can help you check whether an indoor, sheltered, or outdoor venue direction makes sense. Venue availability and booking terms are confirmed separately.
What happens if rain affects an outdoor plan?
Agree on the wet-weather plan before the event. Depending on the activity and venue, that may mean sheltered space, an indoor alternative, a timing decision, or a reschedule option stated in the booking terms.
What should participants wear?
Wear comfortable clothing that suits the activity. Covered shoes are the safer default for active formats. We will flag any activity-specific preparation in the event brief.
What does Cohesion normally provide?
Inclusions vary by format. Your recommendation and quote will state the equipment, facilitators, activity duration, setup needs, venue assumptions, and optional add-ons that apply.
Quotes and confirmation
How far ahead should I enquire?
Share the date as early as you can. Lead time affects venue and facilitator availability. If the timing is tight, we will suggest formats that are easier to confirm.
How do I know the event is confirmed?
Rely on the written confirmation and payment terms sent for your booking. Do not treat a verbal shortlist or an old website example as confirmation.
Where can I check payment, cancellation, or rescheduling terms?
Read the terms attached to your quote or booking confirmation and the current booking policy below. Your written booking terms confirm the details for your event.
Current booking policy
These are Cohesion's current terms for new bookings. If you have already accepted a quote or booking, the terms agreed for that booking continue to apply.
What is the cancellation policy?
Cancellation: cancellations must be made at least 12 days before the event date for a full refund. Cancellations with less than 12 days' notice are chargeable in full. If per-participant pricing applies, charges are based on the quoted participants before event commencement.
Can I postpone my event?
Postponement: postponement requests must be made at least 12 days before the event date.
Postponement is subject to availability. A new date is not guaranteed.
Is there a credit-card processing fee?
Card payment: a 4% processing fee applies only to credit-card payments through HitPay. The final amount is shown before payment.
What if the headcount changes on the day?
If headcount changes on the day, the price stays fixed based on the equipment supplied. We will adjust teams with substitutions or fewer teams where needed.
Does Cohesion have insurance coverage?
Cohesion does not have insurance coverage.
Is there a separate signed consent process?
There is no separate signed consent process. Acceptance of the quote or event is treated as acceptance of the stated liability waiver.
Read the waiver in your quote or event terms before accepting. Ask us if you need a copy.